Refund Policy

Here is a plain-language overview of how refunds work for each situation:

All refund requests must be submitted by email to orders@permiterra.com. Please include:

• Your order reference number
• The email address used at checkout
• A brief description of the reason for your request
• Any supporting documentation (e.g. denial letter from building authority, if applicable)

We will acknowledge your request within 1 business day and aim to resolve it within 2 business days. Approved refunds are processed through Stripe and typically appear on your statement within 5 to 10 business days depending on your bank.

If your site plan is rejected by your local building department for any reason directly related to the quality or accuracy of our drawings, here is what happens:

• Step 1: Contact us at orders@permiterra.com with the denial correspondence from the building authority.
• Step 2: We will revise the plan to address the cited issues and resubmit-ready drawings will be delivered within 24 hours.
• Step 3: If the revised plan is rejected a second time for the same reason, we will issue a full refund within 48 hours of receiving written confirmation of the second denial.

This guarantee does not apply in the following circumstances:

• Your jurisdiction requires a certified, stamped, or sealed plan from a licensed surveyor, engineer, or architect — our plans are non-certified and this is disclosed before purchase
• The rejection is due to inaccurate or incomplete property information provided by you at the time of ordering
• The rejection is due to a change in project scope, new requirements added after delivery, or local zoning or land use issues unrelated to drawing quality
• The order was for architectural drawings, 3D renderings, or any service other than a standard site plan

The following are non-refundable under all circumstances:

• Rush delivery add-on fee ($100) — non-refundable once the order is placed
• DWG source file add-on — non-refundable once the file has been delivered
• Custom architectural drawing sets where drafting has commenced
• 3D rendering orders where drafting has commenced
• Any order where the secure download link has been delivered and the files downloaded

If you are unhappy with your order, please contact us before initiating a dispute or chargeback with your bank or card provider. We resolve the vast majority of issues directly and quickly.

Initiating a chargeback without first contacting us is a breach of our Terms of Service. In cases where services were delivered as described, Permiterra reserves the right to dispute the chargeback and recover associated fees.

For all refund requests and order issues:

• Email: orders@permiterra.com
• Website: permiterra.com

We aim to respond to all enquiries within 1 business day. Our goal is always to resolve issues fairly and without friction.